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A PlayIt Software Bronze Support subscription provides an affordable solution for obtaining quick and accurate answers to common technical questions about PlayIt Software products, such as:

• "How do I set up a clock?"
• "How do I migrate my data from one computer to another?"
• "How do I connect PlayIt Live to my internet streaming server?"
• "How do I set up PlayIt Manager for use with PlayIt Live?"
• "How do I reset my data and start from scratch?"

While our active user community on the forums and Facebook group, along with comprehensive documentation, can help answer many questions, a Bronze Support subscription ensures you have direct access to expert assistance when you need it most.

Purchase Support Subscription

Services Included

With a Bronze Support subscription, you receive:

• Direct Email Support: Communicate privately with our development team for fast, authoritative technical support.
• Priority Bug Handling: Bugs you report are prioritised and addressed with reasonable efforts to include a fix in the next software release.
• Feature and Development Prioritisation: Your feedback and feature requests receive priority consideration in future development plans.
• Comprehensive Product Coverage: One subscription covers all PlayIt Software products at a single site (one physical location).

Limitations and Exclusions

A Bronze Support subscription provides entry-level support for PlayIt Software products. In order to keep down the cost of a Bronze Support subscription, there are certain limitations on the amount of support you can receive under the subscription.

• Support Time Limit: Up to 6 hours of contact and investigation time per year, with a maximum of 1 hour per month. Contact us for a custom contract if more support time is required.
• Response Time: We aim to respond within 1 working day, though public holidays or staff holidays may occasionally extend this.
• Exclusions: On-site visits and consultancy services are not included.
• Language: Support is provided in English only.

Higher Levels of Support

For more extensive support, including remote assistance and on-site services, consider upgrading to our Silver or Gold Support subscriptions.

How to Purchase a Support Subscription

A Bronze Support subscription is priced at USD $180 per year. Your subscription will automatically renew unless cancelled. Payment can be made securely using credit/debit card or via PayPal. You can purchase or manage your existing subscription via this page:

Purchase / Manage Support Subscription