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A PlayIt Software Silver Support subscription offers an enhanced level of service compared to Bronze Support, with fewer restrictions and additional benefits tailored to meet your needs.

Purchase Support Subscription

Services Included

With a Silver Support subscription, you receive all the benefits of Bronze Support plus:

• Remote Assistance via Zoom or TeamViewer: Our technical support staff can connect directly to your computer to provide hands-on assistance.
• Priority Bug Handling: Bugs you report receive prioritised attention, with dedicated efforts to provide a timely fix without waiting for the next public release.
• Feature and Development Prioritisation: Your feedback and feature requests are given higher priority when planning future software developments.
• Comprehensive Product Coverage: One subscription covers all PlayIt Software products at a single site (one physical location).

Limitations and Exclusions

• Support Time: Up to 12 hours of contact and investigation time per year, with a maximum of 2 hours per month. For additional support needs, please contact us to discuss a custom contract.
• Response Time: We aim to respond within 1 working day. Public holidays or staff holidays may occasionally extend this timeframe.
• Remote Assistance Availability: By appointment only, during UK office hours (Mon-Fri 10am-6pm UK).
• Exclusions: On-site visits and consultancy services are not included.
• Language: Support is provided in English only.

Higher Levels of Support

For more comprehensive support, including on-site services and custom development, consider our Gold Support subscription.

How to Purchase a Support Subscription

A Silver Support subscription is priced at USD $900 per year. Your subscription will automatically renew unless cancelled. Payment can be made securely using credit/debit card or via PayPal. You can purchase or manage your existing subscription via this page:

Purchase / Manage Support Subscription