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A PlayIt Software Silver Support subscription is similar to Bronze Support but with fewer restrictions and with a much higher level of service.

Purchase Support Subscription

Services Included

With a Silver Support subscriptions, you get all the benefits of a Bronze Support subscription plus the following additional benefits:

• You can receive remote assistance via Zoom or TeamViewer. Here you will receive help from our technical support staff by allowing them to connect to your computer.
• Any bugs you report will be given priority handling over Bronze support customers and reasonable endeavours will be taken to provide a fix as soon as possible without having to wait for a public release.
• Any concerns or new feature suggestions you provide will be given greater priority over Bronze support customers and the general public when making future development plans.
• A single subscription covers support for all PlayIt Software products across a single site (i.e. location).

Limitations and Exclusions

• Contact and investigation time is limited to 12 hours per year, spread over the course of the year, with a maximum of 2 hours per month. The limitation is included to set expectations and to prevent abuse. If you think you might need more than 12 hours over 12 months please get in touch to negotiate a custom contract.
• Reasonable efforts are taken to respond to your questions. A reply should be expected within 1 working day. Where public holidays or vacations apply, more than 1 working day might be required, but this is rare.
• Remote assistance is via Zoom or TeamViewer, by appointment only, during UK office hours (Mon-Fri 10am-6pm UK).
• A Silver Support subscription does not cover on-site visits or consultation.
• Support is provided in English only.

Higher Levels of Support

If you need more support than is provided by a Silver Support subscription, then you might be interested in a Gold Support subscription.

How to Purchase a Support Subscription

A Silver Support subscription costs USD $900 per year. Your subscription will automatically renew unless cancelled. Payment can be made securely using credit/debit card or via PayPal. You can purchase or manage your existing subscription via this page:

Purchase / Manage Support Subscription